Last updated : September 2026
Saint-Fleur (“Saint-Fleur”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how personal data may be collected, used and protected when you visit saintfleur.fr, contact us or purchase products through our online shop.
1. Data controller
The data controller responsible for processing personal data collected through this website is : Kétine Bernard
Individual Entrepreneur (Entrepreneur Individuel)
Trading under the name Saint-Fleur
Registered office: 13 rue Bodin, 49400 Saumur, France
Email: hello@saintfleur.fr
Phone: +33 6 59 03 41 88
2. Personal data we may collect
Depending on how you use the website, we may collect the following information.
When you contact us:
First and last name
Email address
Telephone number, if provided
Any information included in your message
When you place an order:
First and last name
Billing and delivery address
Email address
Telephone number, if provided
Order details
Payment-related information necessary to process the transaction
Saint-Fleur does not directly store complete payment card details. Payments may be processed by third-party payment service providers.
When you browse the website:
IP address
Browser type
Device type
Pages visited
Date and time of visits
Technical information necessary for website security and operation
The exact information collected depends on the services and plugins active on the website.
3. How we use your personal data
Personal data may be used to process and fulfil orders, arrange delivery, process payments, communicate with you about your order, respond to enquiries, provide customer support, manage refunds and returns, maintain and secure the website, comply with legal and accounting obligations, improve the website and its services, and analyse website traffic where you have provided the required consent.
We do not sell your personal data.
4. Legal bases for processing
Depending on the purpose, personal data may be processed on the following legal bases.
Contract: when processing an order or providing a service requested by you.
Legal obligation: when we are required to retain information for accounting, tax or legal purposes.
Legitimate interests: for website security, fraud prevention, customer service and the management of our business.
Consent: where your consent is legally required, including for certain non-essential cookies or marketing communications.
You may withdraw consent at any time where processing is based on consent.
5. Payment services
Payments made through the website may be processed by third-party payment providers.
These providers may collect and process payment information in accordance with their own privacy policies and applicable regulations.
Saint-Fleur does not request or store your complete payment card number.
6. Delivery providers
Where necessary to fulfil an order, relevant personal information such as your name, address, email address and telephone number may be shared with the delivery provider responsible for delivering your order.
Only information necessary for delivery and order fulfilment is shared.
7. Website hosting
The website is hosted by:
O2switch
Chemin des Pardiaux
63000 Clermont-Ferrand
France
O2switch may process technical information and server logs as necessary to provide and secure the hosting service.
8. Cookies
The website may use cookies and similar technologies.
Some cookies are strictly necessary for the operation of the website, including features such as shopping cart functionality, login sessions and security.
Other cookies, such as analytics or third-party tracking cookies, may require your prior consent depending on their purpose and applicable law.
Where consent is required, you can accept, refuse or manage non-essential cookies through the website's cookie management interface.
You can also configure your browser to block or delete cookies.
Please note that disabling certain necessary cookies may affect the functionality of the website.
9. Social media and third-party content
The website may contain links to or integrations with third-party platforms, such as Instagram or other social media services.
When you interact with such services, those platforms may process personal data according to their own privacy policies.
Saint-Fleur is not responsible for the privacy practices of third-party platforms.
10. Data retention
Personal data is retained only for as long as necessary for the purposes for which it was collected or for the period required by applicable law.
Order and accounting records may be retained for the legally required period.
Contact information may be retained for as long as necessary to respond to an enquiry and, where appropriate, for a reasonable period following the last contact.
Where you have consented to receive marketing communications, your data will be retained until you withdraw your consent or the data is no longer necessary for that purpose.
11. Your rights
Under applicable data protection legislation, including the GDPR, you may have the following rights.
Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure of your data, subject to legal obligations.
Right to restriction of processing.
Right to object to certain processing.
Right to data portability, where applicable.
Right to withdraw consent where processing is based on consent.
To exercise your rights, please contact hello@saintfleur.fr.
We may ask for sufficient information to verify your identity before processing certain requests.
12. Right to lodge a complaint
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority.
In France, the supervisory authority is:
Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
Website: cnil.fr
13. Data security
Saint-Fleur takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no transmission or storage system can be guaranteed to be completely secure.
14. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the website, services, legal requirements or data-processing practices.
The latest version will always be published on this page.
15. Contact
For any question regarding this Privacy Policy or the processing of your personal data, please contact:
Saint-Fleur — Kétine Bernard
+33 6 59 03 41 88